Response to Mr Beta Han

Dear Mr. Han,

Regarding the full refund request due to the issues caused by our company’s product, our company sincerely apologize for not being able to grant permission to your refund request as it is against our company policy. Sorry for the inconvenience caused to you. After discussions with various department managers, our company came out with a solution for you. Our company has released a new and improved product which is the T15s wireless speaker. This product has improved performance with increased battery life, wireless range and sound quality. This product will definitely enhance your enjoyment for music. You can trade in your T15 wireless speaker with additional top up in order to purchase the new T15s wireless speaker. I will give you more details after your response. Looking forward to hear from you as soon as possible.

Thank you for your feedback.

Best Regards
Fu Lin Zheng
Creative Customer Care Consultant